POLICIES & GENERAL INFO

*updated for fall 2025

FULL-TERM LESSON CALENDAR (2025/2026)

TERM 1: SEPTEMBER 8 - DECEMBER 12

TERM 2: TBA

* no lessons during Spring Break (March 13-29)

CANCELLATIONS & MISSED LESSONS

A SPECIFIC DAY AND TIME HAVE BEEN RESERVED FOR YOUR LESSONS. STUDENTS ARE WELCOME TO CANCEL AS OFTEN AS THEY LIKE, BUT PLEASE NOTE THERE ARE NO REFUNDS FOR MISSED TIME. THE GROOVE CHICK MAY OFFER MAKE-UP TIME IF/WHEN SHE HAS FLEXIBILITY IN HER SCHEDULE, HOWEVER MAKE-UPS WILL NOT BE OFFERED FOR CANCELLATIONS AT A 1:1 RATIO.

IF A FAMILY HAS BOOKED BACK-TO-BACK LESSONS FOR SIBLINGS/PARENTS, THEY ARE WELCOME TO SHARE THE TIME AS REQUIRED! HOWEVER, THE GROOVE CHICK WILL USE HER DISCRETION IN SITUATIONS WHERE ONE STUDENT IS AWAY AND THE FAMILY HAS ASKED FOR ANOTHER STUDENT TO USE THE FULL TIME. IF THE LESSON BECOMES TIRESOME FOR THE STUDENT, OR IF THE STUDENT DOESN’T HAVE ENOUGH TO WORK ON, THE LESSON WILL END EARLY.

ILLNESS POLICY (FOR IN-PERSON LESSONS)

IF, ON THE DAY OF THE LESSON, ANY MEMBER OF THE STUDENT’S HOUSEHOLD IS EXHIBITING SYMPTOMS OF FEVER, RESPIRATORY INFECTION OR GASTROENTERITIS, THE FAMILY IS OBLIGATED TO INFORM THE GROOVE CHICK A MINIMUM OF 60 MINS PRIOR TO HER ARRIVAL TIME. IF THE LESSON WILL GO AHEAD, FAMILIES MAY CHOOSE ONE OF THE FOLLOWING OPTIONS :

1) HAVE ALL STUDENTS WEAR MASKS DURING LESSONS
2) MOVE LESSONS ONLINE FOR THE DAY

LESSONS WILL CONTINUE WITH THESE PRECAUTIONS UNTIL ALL SYMPTOMS HAVE RESOLVED AND/OR ALL MEMBERS OF THE HOUSEHOLD ARE DEEMED TO BE NON-INFECTIOUS. IF THE GROOVE CHICK ARRIVES AT A STUDENT’S HOME AND A MEMBER OF THE FAMILY IS EXHIBITING SYMPTOMS OF ILLNESS, WITHOUT NOTICE, THE LESSON WILL BE CANCELLED AND THE FEES FORFEITED FOR THAT DAY.

SNOW DAY POLICY (FOR IN-PERSON LESSONS)

IF EXTREME WEATHER (HEAVY SNOWFALL, FREEZING RAIN, DAMAGING HIGH WINDS, ETC.) IS EXPECTED TO CAUSE HAZARDOUS DRIVING CONDITIONS, ALL LESSONS WILL MOVE ONLINE FOR THE AFFECTED DAY(S). 

OPTING OUT / REFUNDS

STUDENTS MAY OPT OUT OF LESSONS AT ANY POINT DURING THE YEAR, HOWEVER ONCE A PAYMENT HAS BEEN RECEIVED, A FULL OR PARTIAL REFUND WILL NOT BE AVAILABLE.

STUDIO RENTALS

THE GROOVE CHICK WILL TYPICALLY ARRIVE A FEW MINUTES EARLY TO MEET STUDENTS FOR A STUDIO LESSON. FEEL FREE TO WAIT INSIDE THE BUILDING IF YOU ARRIVE BEFORE SHE DOES! YOUR LESSON HAS BEEN BOOKED WITH THE STUDIO FOR A SPECIFIC DURATION, SO ARRIVING LATE OR FINISHING EARLY IS NOT A PROBLEM BUT THE MISSED TIME WILL BE FORFEITED.